What We Have Done About the Coronavirus

If you have any questions or concerns please call us at 800 291 5900

Ensuring residents are cared for in a safe and healthy environment is our greatest concern. Our facilities have been and are following recommendations of the CDC, state and local health departments with regards to COVID-19. We will continue to stay up to date with their recommendations and will continue to follow their guidance. 

COVID-19 Frequently Asked Questions: Click Here

NEW COVID-19 Safety Flyer: Click Here

Preventative Approaches Taken at Our Alden Facilities


  • Our facilities are conducting regular communication with residents and patients
  • Daily Symptom Monitoring
  • Cancelled all large group and community events
  • Eliminated communal dining
  • Enhanced our usage of Telehealth for patient/doctor visits
  • Reducing face to face contact opportunities
  • Restricting non-essential trips out of the facility
  • Restricting non-essential visitation and instead supporting “Virtual Visits”
  • Education and training with residents and patients regarding;
    • Preventative Measures Taken to Prevent the Spread of Infection
    • Hand Hygiene
    • Respiratory Etiquette

Families of Residents

  • Our facilities are conducting regular communication provided to all families (for example, email blasts, or letters, or phone call updates) regarding preventative measures taken and resident updates
  • Facebook updates
  • Website Updates
  • Established virtual visits via teleconferencing and video calls

Staff and Medical Associates

  • Regular messaging to maintain focus on prevention
  • Daily symptom monitoring at the start of each shift
  • Regular communication regarding current preventative measures taken and new measures as they arise
  • Education and training regarding infection control and hand hygiene
  • Regular observational audits conducted to ensure compliance with established infection control and hand hygiene requirements
  • Establish specific guidelines related to COVID-19
  • Re-education regarding appropriate cleaning and sanitation protocols
  • Review established emergency preparedness plans and response

Public at Large

  • Entrance notices informing of current non-essential visitation restrictions in place as a preventative measure
  • Large group events have been cancelled and will alternatively be conducted using webcasts whenever possible.
  • Entrance notices with CDC guidance are present in each facility lobby and corporate office.

Regulatory Authorities

  • Regular communication with State regulatory agencies regarding preventative practices taken.
  • Daily communication with and receipt of updates from:
    • CDC
    • Local public health authorities


  • Regular communication with Vendors and Suppliers to ensure appropriate supplies and provisions are available for use. At this time, we expect no supply disruption for:
    • Medications
    • Food
    • Medical Supplies
  • Vendors and Suppliers have been notified of our safety and screening requirements.